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This depends on the weight of the bust. A small busted lady may not need wide straps as her bust may not be heavy. A larger busted lady requires a wider strap for the support of the breasts. By ensuring that the band of the bra (the part that goes around the chest) is firm, this will ensure that a lot of the support is given by the band & the straps then, do not take the entire weight of the breasts. If the straps are too tight over the shoulder, complications can arise. It will put pressure on the Trapezius muscle which runs across the shoulders and back & can cause neck pain and headaches or even numbness to the arms & hands. There is a product called a shoulder cushion which can be placed under the bra straps to prevent the straps from cutting into the shoulders.